Refund Policy

REFUND POLICY 

Shipping, Complaints, Cancellations, and Return/Refund Policy 

Shipping

Domestic Shipping

• We deliver orders within Pakistan using reputable courier companies such as TCS/LCS. We also deliver domestically using our own riders.

• We will deliver your order to the address that you provide when placing the order on our website within 5 days of placing the order. This timeline is only tentative, and we shall not be liable for any delays arising out of events beyond our reasonable control.

International Shipping

• We deliver orders outside of Pakistan using reputable courier companies such as DHL

• We will deliver your order to the address that you provide when placing the order on our website within 20 days of placing the order. However, this might take longer due to circumstances beyond our control, and we shall not be held liable for any such delays.

• You may be required to pay customs, duties, or other taxes upon receipt of goods shipped from Pakistan.

Complaints 

• For any complaints or queries regarding this website, our products, or services, you can contact us at this number 0312-1110001 or email us at saeedanwaraoud@gmail.com. We will use our best efforts to respond to your complaints or queries within 3 days of receipt. 
• In case of a complaint regarding any defective or incorrect product, you must provide proper and complete evidence of receiving an incorrect or defective product, such as receipts, pictures, and videos. 

Cancellations  

You may cancel any order within 24 hours of placement. After the aforementioned period, no cancellation requests will be entertained by us. 

Returns, Exchanges, and Refunds 

• We operate a no return, no exchange, and no refund policy except when the goods you receive are different from what you ordered on our website or are defective or damaged.

• All goods being returned need to be sent by courier to TCS/LCS.

• We only accept returns of goods within 7 days of you placing an order through our website.

• Goods that are returned to us must be in a condition that they can be sold again.

• We will credit any refund for goods returned in a saleable condition within 3 days of receipt of the goods by us.

• Instead of a refund, we may provide you with store credit so that you can exchange the goods you want to return for other items from our website of the same value.

• You will be responsible for paying your own shipping costs for returning any goods. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.